Privacy Policy

This Privacy Policy explains how Ridgeborneo collects, uses, stores, protects, and discloses personal information when customers visit the website, browse products, place orders, contact customer service, subscribe to communications, or otherwise interact with Ridgeborneo online.

By using this website, customers acknowledge that they have read and understood this Privacy Policy.

1. Information We Collect

Ridgeborneo may collect personal information provided directly by customers, information collected automatically through website activity, and information received from service providers that support website operation, order processing, payment handling, delivery, customer support, security, analytics, and related business functions.

The types of personal information collected may include:

Name
Email address
Phone number
Billing and shipping information
Order details
Account information
Customer service communications
Product reviews or feedback
Website usage information
Device and browser information
IP address
Shopping cart activity
Transaction-related information
Any other information voluntarily provided by the customer

Ridgeborneo only collects personal information that is reasonably necessary for website operation, order fulfillment, customer service, security, business management, and legal compliance.

2. Payment Information

Payments are processed through secure third-party payment systems. Ridgeborneo does not store full credit card numbers or complete payment credentials on its own servers.

Ridgeborneo may receive limited payment-related information, such as payment status, transaction confirmation, billing details, and fraud prevention results, where necessary to complete orders, verify transactions, prevent fraud, and maintain business records.

3. How We Use Personal Information

Ridgeborneo may use personal information for the following purposes:

To process, confirm, and fulfill orders
To arrange shipping and delivery
To provide order updates and customer support
To manage returns, exchanges, refunds, and after-sales service
To verify transactions and prevent fraud
To maintain customer accounts
To respond to inquiries, requests, complaints, and feedback
To improve products, services, website performance, and customer experience
To personalize website content and shopping experience
To send service-related communications
To send marketing communications where permitted
To analyze website traffic, customer behavior, and business performance
To protect the website, customers, and business operations
To comply with applicable laws, regulations, tax obligations, accounting requirements, and lawful requests
To enforce website terms, policies, and legal rights

Ridgeborneo does not use personal information for purposes that are materially unrelated to the purposes described in this Privacy Policy unless permitted or required by law.

4. Cookies and Similar Technologies

Ridgeborneo may use cookies and similar technologies to support website functionality, improve browsing experience, remember preferences, analyze website performance, protect against fraud, and understand how customers interact with the website.

Cookies may be used for purposes such as:

Keeping items in the shopping cart
Supporting secure checkout
Remembering customer preferences
Measuring website traffic and performance
Improving website design and usability
Supporting security and fraud prevention

Customers may control cookies through browser settings. Disabling certain cookies may affect website functionality, including shopping cart, checkout, login, or other essential features.

5. Sharing of Personal Information

Ridgeborneo may share personal information with trusted third-party service providers when necessary to operate the website, process orders, complete payments, deliver products, provide customer service, analyze business performance, prevent fraud, maintain security, or comply with legal obligations.

Such third parties may include:

Payment processors
Shipping and delivery providers
Website hosting and technology providers
E-commerce platform providers
Customer service providers
Email and communication service providers
Analytics and performance service providers
Fraud prevention and security service providers
Professional advisors
Government authorities, regulators, or law enforcement where required by law

Ridgeborneo requires service providers to handle personal information only for authorized purposes and to apply appropriate safeguards to protect such information.

Ridgeborneo does not sell personal information for direct monetary compensation.

6. Data Retention

Ridgeborneo retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information, the purpose of collection, customer relationship, order history, legal obligations, tax requirements, accounting rules, fraud prevention needs, dispute resolution, and business recordkeeping requirements.

When personal information is no longer required, Ridgeborneo will delete, anonymize, or securely dispose of it in accordance with applicable requirements and reasonable business practices.

7. Data Security

Ridgeborneo takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure checkout processes, restricted access, data protection practices, monitoring, and the use of reputable service providers.

However, no internet transmission, electronic storage system, or online business process can be guaranteed to be completely secure. Ridgeborneo works to protect personal information but cannot guarantee absolute security.

8. Customer Privacy Rights

Depending on applicable law, customers may have certain rights regarding their personal information, including:

The right to request access to personal information
The right to request correction of inaccurate or incomplete information
The right to request deletion of personal information
The right to object to certain processing activities
The right to restrict certain uses of personal information
The right to withdraw consent where processing is based on consent
The right to opt out of marketing communications
The right to request information about how personal information is collected, used, and shared

Ridgeborneo may need to verify the identity of the customer before processing privacy-related requests. Requests will be handled in accordance with applicable law.

9. Marketing Communications

Ridgeborneo may send marketing emails, promotions, product updates, or brand news to customers who have subscribed or otherwise provided permission where required.

Customers may opt out of marketing communications at any time by using the unsubscribe option provided in marketing emails or by following the available opt-out instructions.

Even after opting out of marketing communications, customers may still receive transactional or service-related messages, including order confirmations, shipping updates, return notices, account notices, customer service replies, and security-related communications.

10. Children’s Privacy

Ridgeborneo products and website services are intended for adult customers. Ridgeborne does not knowingly collect personal information from children.

If Ridgeborneo becomes aware that personal information from a child has been collected without appropriate consent, Ridgeborneo will take reasonable steps to delete such information where required by law.

11. Third-Party Websites and Services

The Ridgeborneo website may contain links to third-party websites, platforms, tools, or services. Ridgeborneo is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Customers are encouraged to review the privacy policies of any third-party websites or services they choose to use.

12. International Processing

Because online services and third-party providers may operate in different locations, personal information may be processed, stored, or transferred outside the customer’s country or region.

Ridgeborneo will take reasonable steps to ensure that personal information remains protected in accordance with applicable privacy and data protection requirements.

13. Updates to This Privacy Policy

Ridgeborneo may update this Privacy Policy from time to time to reflect changes in business practices, website functionality, legal requirements, technology, or service operations.

The updated Privacy Policy will be posted on the website. Continued use of the website after the updated Privacy Policy becomes available means that the customer acknowledges the revised terms.